Common questions, real answers.

Most profiles clear within 24 to 48 working hours. If we need anything else, we'll email you with exactly what's missing. No vague rejections.

Right-to-work evidence (passport / BRP / Home Office share-code) and any UK construction certifications you hold (CSCS, CPCS, etc). Upload PDFs or photos; we accept both.

No. SiteVerified is always free for operators. Hirers pay to post jobs.

Only if you choose. Hirers message you on SiteVerified first. Some hirers on our Team plan can see your number on a job you've applied for, so they can ring you straight away. You can turn that off in Settings with "Share my number with hirers when I apply". Hirers never get a list of numbers.

Yes. Account & data deletion is available from your settings; we keep an audit-log entry of the deletion request (security event, seven-year retention) but the personal data itself is purged on the standard window.

Every rating can be challenged. Open a dispute from your ratings page and the case joins the review queue. Smaller disputes are handled by the employer who left the rating; anything that escalates goes to our admin team.

Nothing. Create an account and post your first job free, with no card needed. We check it before it goes live and it stays up for 14 days. After that it's £25 a job, live for 30 days, or a monthly plan for as many jobs as you need: Unlimited Solo at £99 or Unlimited Team at £199 for up to 10 users. Prices exclude VAT, which is added at checkout.

Operators who apply message you on SiteVerified, and you can message them back. Swap numbers when you're both happy. On Unlimited Team, the operator's number comes with their application so you can ring them straight away, unless they've chosen not to share it. There are no credits and nothing to unlock.

Yes. Owners can invite team members and set each person's access: owner, project manager, billing, or view-only. Unlimited Solo includes 1 user and each extra user is £25 a month. Unlimited Team includes up to 10 users, then £15 a month per extra user.

If a charge fails we'll email you and retry over the next few days before anything changes. If the plan ends, you're back on One job: your live jobs stay up and new jobs are £25 each.

Yes. If you work across more than one company, switch between them from the top bar. Every change is recorded against the company you were acting as at the time.

Mark the contract as no-show in the jobs view. The operator gets one chance to dispute (with their side of the story) before the no-show counts toward their profile reliability score. Repeat no-shows trigger an admin review.

Stripe handles billing. Invoices are emailed and also visible from your billing settings, with VAT shown separately.

Yes. Verify each of your operators once (right-to-work, CSCS, certifications) and place them with construction firms on the platform. You get ratings, simple monthly pricing, and a full audit trail behind every placement.

Sign up as an agency and post your first job free. Agencies with a team usually pick Unlimited Team: £199 a month for up to 10 users. Add your operators, get them verified, and you're ready to place them. If you need a hand moving an existing workforce across, the contact page has the support inbox.

Yes. We verify and place your workforce; you stay the agency of record with your clients.

We can help you import it. Operators don't need to re-verify if you can supply the original verification documents.